14 Day Returns

We appreciate it's not always easy buying the perfect garment online and we understand that you may need to return items occasionally.

We are happy to accept returns that have not been worn and have the original tags still attached. On receiving your returned item we will gladly send you a replacement garment if it’s available or refund your purchase price (excluding the freight fee).

We also guarantee all our products against defects in materials and workmanship.

If you are not completely satisfied with your purchase, please return your item(s) within 14 days of receiving your order. After 30 days, Metalicus cannot accept returns for any reason other than manufacturing defects.

All returns must be accompanied by a completed copy of the Return/Exchange Form as well as a copy of the invoice.

To return an item:

1.) Pack your item in secure packaging.

2.) Simply fill out the Metalicus Returns Form supplied in with your order, if you didn't receive a Returns Form, please email us at online@metalicus.com or call 1300 477 730 for a copy of the Returns Form.

3.) When filling in your Returns Form, complete the form with as much detail as possible, for example; complete contact details, reason for return and please include a copy of the invoice or proof of purchase.

4.) If you wish to exchange the item for another Metalicus item, please list what product you wish to swap it over for on the form. We will not charge you freight again for exchanges.

5.) Send to:

Metalicus Ecommerce Returns

17 Hardner Road

Mt Waverley  VIC 3167

Australia

If you have received a faulty garment from an online order, please call our Ecommerce Customer Service Department on 1300 477 730 to arrange an immediate exchange.

Please note: Metalicus.com can only accept returns purchased from our online store. An online purchase cannot be returned or exchanged at either our Metalicus Retail Stores or a Metalicus stockist. If you have purchased from another retailer, please contact that retailer directly. Please also be aware that Metalicus Retail stores have different Terms & Conditions of sale than those of the Metalicus online store. For more information regarding Metalicus store terms and conditions please call our customer service department 1300 477 730 or enquire in store.