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The garment I ordered doesn’t suit me. Can I return it?
We understand that it isn’t easy buying the perfect garment online, so if you do find that your new garment isn’t what you thought it would be, please return it to us. We offer an exchange for another garment or a full refund if the garment is returned within 14 days. Please refer to the Our 14 Day Return Policy page for more details.
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How long does it take for my order to arrive?
Within Australia, delivery usually takes between 1-10 working days. All Australian orders are sent via Australia Post E-Parcel service and a signature is required upon delivery. Please ensure you select an address where someone is available during business hours so you can have your purchase as quickly as possible. If for some reason the item cannot be delivered, a card will be left at your assigned delivery address and you will then be required to pick up your parcel at the designated Australia Post Office printed on the card.
All international orders are sent via Australia Post Registered Mail and a signature is required upon delivery. Please allow between 5-10 working days for delivery. Your local post office will contact you when your parcel is ready for collection.
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How do I know if an item will fit me?
Due to the nature of our two-way stretch fabrication, majority of Metalicus garments are ‘one size fits most’ which fits a size 6-16 comfortably. Many Metalicus pieces are not limited to a size 16 however as they stretch to fit many body shapes and are ideal for layering. But we can't always guarantee something will always fit. If you are still unsure about the sizing, please see our sizing chart, or call our Customer Service Department on 1300 477 730.
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Can I place an order by phone?
We prefer that you place your order through our on-line store as the payment gateway is secure and much safer for you. If you do prefer to place your order by phone, please call our customer service department on 1300 477 730.
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I want to order but I don’t have a credit card.
Unfortunately the Metalicus on-line store can currently only accept Visa, Mastercard and AMEX as payment.
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What do I do if my order hasn’t arrived?
Once the order has been dispatched, your tracking details will be emailed to you so you can track the item online.
International Orders, please check with your local Post Office. Your parcel may be waiting for a signature before delivery.
Alternatively, please contact our online store on 1300 477 730 or email online@metalicus.com.
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How much will I have to pay for postage?
We charge a flat rate of $12.50 to anywhere in Australia. Having a flat fee allows you to order as many garments as you like and still pay the same amount in postage.
For International orders the shipping fee will be automatically added onto your account at the checkout depending on your location and weight of order.
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Will I be charged Duties and Taxes on my order?
All international orders are subject to Duties and Taxes charges. These charges are different for each country, so please contact your country’s local Customs Department if you are unsure of what charges apply to you.
Metalicus is not responsible for any extra charges that occur after your order has left Australia. You parcel may be held up in Customs at the destination until you pay the taxes owing.