Privacy Policy
METALICUS PTY LTD PRIVACY POLICY
Metalicus Pty Ltd (Metalicus) is committed to the protection of your personal information in accordance with the National Privacy Principles set out in the Privacy Act 1988 (Cth).
This Privacy Policy describes the manner in which Metalicus collects, holds, and uses personal information. If you wish to make any inquiries regarding this Privacy Policy, you should contact Metalicus' Privacy Officer by telephone on (03) 8415 9888 or by email at the following address privacy@metalicus.com.
Metalicus may, from time to time, review and update this Privacy Policy to take account of new laws and technology. All personal information held by Metalicus will be governed by its most recent policy, posted on this website.
1. What is "Personal Information"
1.1 "Personal information" is any information or opinion about a person, whether true or not, from which that person may be identified.
2. When do we collect personal information?
2.1 Metalicus collects personal information from its members, customers and potential customers or job applicants in a variety of ways both in store and online. Metalicus may collect personal information such as your name, contact details when complete a form on our website, participate in an online forum, complete or submit a job application or contact us by telephone, email or post.
2.2 Metalicus may also collect personal information about you via collection houses. However Metalicus will only collect your personal information in this way if it is not reasonable or practical to collect this information directly from you.
3. Information collected via this website
3.1 Metalicus will not collect any personal information about users of this website except when they knowingly provide it or as otherwise described below. For example, Metalicus will collect personal information from users to its website when they sign up for an account, join Metalicus' loyalty program, participate in online forums, participate in competitions, complete or submit a job application, purchase a product or fill out a form requesting information.
Click Stream Data
3.2 When you visit and browse this website, Metalicus’ website host will collect and use your personal information for statistical, reporting and maintenance purposes.
3.3 Subject to clause 6.2 the personal information collected by Metalicus’ website host will not be used to identify you. The information may include:
· the number of users visiting this website and the number of pages viewed;
· the date, time and duration of a visit;
· the IP address of your computers, or
· the path taken through this website.
3.4 Metalicus’ website host uses this information to administer and improve the performance of this website.
Cookies
3.5 Cookies are small text files that are transferred to a user's computer hard drive by a website for the purpose of storing information about a user's identity, browser type or website visiting patterns.
3.6 If you access this website, a cookie is downloaded onto your computer's hard drive when you first log onto this website.
3.7 You can adjust your Internet browser to disable cookies, however, Metalicus may not be able to provide you with all the services you require on the website if you chose to do so.
Web Beacons
3.8 Web beacons are images that originate from a third party site to track visitor activities. Metalicus does not currently use web beacons to track the visiting patterns of individuals accessing this website.
4. How Metalicus uses the personal information it collects about you
4.1 Metalicus uses the information it collects about you which is necessary for our business functions and activities including the following:
· to provide you with information, products or services you have requested. For example newsletters, event information for VIP events, styling events and fashion updates;
· to personalise and customise your experiences with this website;
· to allow you access to limited entry areas of our website as appropriate;
· to process your job application;
· to communicate with you; and
· to enter you into promotional activities such as competitions, which may involve cross-promotional activity. Metalicus will only collect and use your personal information in accordance with this Privacy Policy.
4.2 If you choose not to provide your personal information to Metalicus for the purposes set out in this Privacy Policy, the only consequence for you will be that we will not be able to provide you with the requested product, service or information. For example we may not be able to enter you in competitions, provide you with products or process your job application.
5. Who we disclose your personal information to
5.1 Metalicus discloses the information about users of its website to other members of Metalicus corporate group including the PAS Group Pty Ltd, and other third parties for cross promotional purposes.
5.2 Metalicus may also disclose your personal information to our website host or software application provider in certain limited circumstances, for example when our website experiences a technical problem or to ensure that it operates in an effective and secure manner.
6. Marketing
6.1 Metalicus may use your personal information to provide you with promotional material about Metalicus or the services and products offered by Metalicus. If you do not wish to receive promotional information, you can contact our Privacy Officer by emailing: privacy@metalicus.com any stage in the future so that your name can be removed from its marketing lists.
6.2 Unless otherwise specified in this policy, Metalicus or Metalicus’ website host will not disclose any of your personal information to any other organisation unless the disclosure is required by law or is otherwise permitted by the National Privacy Principles.
7. Finding out what personal information Metalicus holds about you
7.1 You are entitled to access personal information that Metalicus holds about you. If you request access to your personal information, we will grant your request unless providing you with access would unreasonably impact upon the privacy of others or is not otherwise permitted under the National Privacy Principles. If Metalicus refuses your request to access your personal information, it will provide you with reasons for the refusal.
7.2 A request for access can be done in any of the following ways:
phone: (03) 9902 5300
email: privacy@metalicus.com
write to: Metalicus Pty Ltd
11 Hardner Road
Mt Waverley VIC 3149
8. Updating, storage and security of personal information held by Metalicus
8.1 Metalicus aims to keep your personal information secure and up to date. Any personal information that is collected via this website or which is held on Metalicus' computer systems is protected by anti-virus scanning on servers, intrusion prevention system on firewall, and physical separation of data and web servers.
8.2 Metalicus does not collect sensitive or financial information about its users via its Website.
8.3 Personal information that is held by Metalicus in hard copy is stored securely on its premises and is only disclosed or used for the purposes described in this Privacy Policy.
8.4 You can update your contact and profile information at any time by contacting our Privacy Officer on the number above. If we find that we have no further need for your personal information we will remove it from our system and destroy all record of it. Metalicus welcomes any changes to your details so as to keep our records up to date.
9. What to do if you have a question, problem or complaint about our use of your personal information
9.1 If you feel that your privacy has not been respected or that Metalicus has conducted itself inconsistently with this Privacy Policy in respect of your personal information, please contact our Privacy Officer in any of the following ways:
phone: (03) 9902 5300
email: privacy@metalicus.com
write to: Metalicus Pty Ltd
11 Hardner Road
Mt Waverley VIC 3149