Respecting your privacy and the law
GENERAL PANTS INVESTMENTS PTY LIMITED trading as METALICUS recognises the privacy concerns of its customers, clients, contacts and the users of our website.
This policy outlines how we manage your personal information and applies to all your dealings with us, on line and otherwise. This policy is subject to Australian privacy law.
Throughout this policy, we refer to your “personal information” which means information or an opinion which identifies you as an individual or from which your identity can be reasonably ascertained. Your name, home address, email address and home telephone number are examples of personal information.
Any reference to “METALICUS”, “we”, “us” or “our” is a reference to GENERAL PANTS INVESTMENTS PTY LIMITED trading as METALICUS or any of our related entities, where the context permits.
Why we collect personal information
We collect personal information when it is reasonably necessary for a business purpose. This includes:
What we collect
The personal information we collect depends upon what, when, where and why it is collected.
We collect information like your name, contact and/or delivery details, date of birth, occupation, interests, your likes/dislikes, job title, payment details, transaction information and your resume (if you apply for a job).
When we collect
We collect most personal information directly from you. For example, you might fill out a form online or in a store, or provide information to us over the phone.
We also collect personal information during our relationship with you. For example, when you:
We collect information that is not personal
When you engage with us on line or walk into a store, we may collect general information that will not personally identify you, such as:
This information provides us with usage data so that we can produce anonymous statistics that we use to analyse and improve our business.
What we collect from others
Other people might give us personal information about you. For example, we might be given your personal information by your employer if they do business with us or by your parent/guardian if you are under 18.
We may also collect personal information from other companies that are able to disclose it to us, if it’s not practical to collect it from you. For example, we may obtain your personal information from various trusted sources in social media where you have indicated that you would like to buy our goods or services.
If we have received your personal information from a third party, we will take reasonable steps to make sure you know and consent to us having your personal information.
Using or disclosing information
We will use your personal information to meet the purpose for which it was provided and/or within the permission/consent you provided. We will use your information to provide you with our or third party goods or services, marketing materials (including direct marketing) and for use in planning, development and research.
More specific examples of us using your information include:
If you don’t provide us with your information or consent, then we may not be able to do one or more of the above.
We may also disclose your personal information to protect the integrity of our website, goods or services or as authorised or required by or under law.
Please note that we cannot guarantee the privacy of information that is transmitted over the internet.
Who we share your information with
We may share your information with other members of our group of companies – The General Pants Group. The General Pants Group includes companies that run other well-known brands including General Pants, ksubi and Insight.
We will often need to pass your personal details (e.g. name and address) to companies that perform part of our service delivery. For example, Australia Post, delivery companies, mail houses and third party fulfilment contractors. These companies and persons would only get limited access to your personal information to complete their task.
Overseas based service providers and access to personal information
We work with overseas based service providers that help us conduct our business. For example, technical support for our marketing initiatives and they do it from countries like Canada, United Kingdom and the USA. They may have access to systems that include your personal information. Without them, we would not be able to provide you value and/or levels of services that you expect from us.
We take reasonable steps to ensure that any overseas recipient of personal information does not breach the Australian privacy principles.
Access and correction of information
If you would like to access, update, correct or decide that you don’t want us to hold any of your personal information, you may do so by, if applicable, logging on to our website and changing your preferences or details, or by emailing/writing to our Privacy Officer (details provided below).
If you do not want to receive direct marketing communications or any communications from us, then simply “opt out”, “unsubscribe” or change your details at our website.
Otherwise, please write to our Privacy Officer.
We will take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.
Unfortunately, as no on line data transmission is ever completely secure, we cannot guarantee or warrant the security of your personal information.
Links to other sites
You will be able to access external websites by clicking on links provided on our website or marketing initiatives. Those external websites may not be subject to this policy. We do not monitor these sites and are not responsible for their content. We strongly recommend that you contact or review those external websites directly to ascertain their respective privacy standards.
We are not responsible for the content, policies, practices, security or the privacy obligations of any external websites, including the website to which you will be directed if you make a payment to us online.
Contacting our Privacy Officer
If you have any questions or comments about this policy or its implementation, please let us know.
You may contact our Privacy Officer by:
Please write to our Privacy Officer if you would like to make a complaint about privacy.
We will acknowledge receipt of your complaint and respond within a reasonable time.
Copyright © 2015 GENERAL PANTS INVESTMENTS PTY LIMITED trading as METALICUS. All rights reserved.