Loyalty FAQs

How do I join the Metalicus Loyalty program?

You can join the Metalicus Loyalty program by visiting any Metalicus store, Outlet, Myer Concession or via our website. Visit https://www.metalicus.com/customer/account/login/  to join online.


Why do I need to supply so much detail to join?

In order for us to communicate the programs benefits and administer elements of the program we require your name, email, mobile, address and date of birth.


When will I start earning rewards from my purchases?

Once you sign up in store or online, you will start earning points immediately.


If I was a part of the old Loyalty program do I need to re-join?

There is no need to re-join as your Loyalty account has been rolled over into the new Metalicus Loyalty program.  Please contact loyalty@metalicus.com if you need to update your contact information.


How do I add my Loyalty card number to my online purchases?

You do not have to add your Loyalty card number to your online purchases.  Your card number is automatically linked to your email address recorded in your Loyalty account. As long as you have an online account and are logged in when shopping online your purchases will be recorded.


I did not log in when making an online purchase.  How do I attach this sale to my Loyalty account?

Please contact loyalty@metalicus.com with your Contact details, loyalty card number and online sale details.


My card has been lost, how do I replace it?

If you have lost or misplaced your card you can head into a Metalicus store and get a new card issued or email loyalty@metalicus.com requesting a replacement.


How do I redeem my Loyalty reward?

You can redeem your Loyalty Reward in Metalicus standalone stores, online and Myer Concessions.  You cannot redeem rewards in clearance stores/outlets. 


How often will I get rewarded and to what value?

You will be rewarded every month based on your previous calendar month's shopping activity. Rewards will be issued between $15 and $100 based on you spend threshold. These rewards are only valid for the month in which they are issued.  The maximum voucher that can be achieved in one month is $100.00.


Can I earn and redeem rewards at Myer?

Yes, you can earn and redeem rewards in Myer Concessions.


Can I earn and redeem rewards in Metalicus Outlets?  

You are unable to redeem rewards in Metalicus Outlets. You can however earn rewards from your purchases in Outlet stores but only redeem rewards in standalone stores/online/Myer.


Can I redeem my Metalicus reward with an online purchase?

Yes, you can redeem you reward Online by logging into your online Loyalty account.


How do I change/update my email address in my Metalicus Loyalty account?

You can change and update your details by visiting any Review store, logging into your online account or contacting loyalty@metalicus.com  


I have received an email stating that I have a voucher to be redeemed, although I think I may have been rewarded incorrectly.  Who do I contact to fix this?

Please contact loyalty@metalicus.com  for all Loyalty reward enquiries.


How long is my Loyalty reward valid for?

All Loyalty rewards expire at midnight on the last day of the month of which the reward was issued.


I have more than one Metalicus card. Which should I use?

If you have more than one card or have had a different card number in the past, please contact loyalty@metalicus.com to ensure your spend is accurately credited to your Loyalty account.


How can I check my spend progress? 

Your current spend balance can be checked at any of our Metalicus stores or via your Metalicus online account. By logging into you online account you can view your spend progress for the current month along with your current voucher balance.  Please note it may take up to 48 hours for purchases recorded in your Loyalty account to be visible online.


Can I redeem rewards on sale products?

Yes, but only in Metalicus Standalone stores, Online and Myer Concessions.


What happens if my purchases in-store/online or Myer have not been processed through the Metalicus system to account towards my points?

You can contact our customer service team at loyalty@ metalicus.com


What happens when I want a refund on a product purchased with a loyalty voucher?

Refunds for purchases made using a loyalty voucher must be claimed in the same month the voucher was issued. Refunds will not be accepted in following months, unless our general terms and conditions or the law applies (for example, there is a major problem with the product). Vouchers must still be used in the same calendar month or the value is forfeited.

As long as the purchase still qualifies for a refund, you can choose between:

  • an on the spot exchange for another item to the same value;
  • A refund of the loyalty voucher component onto your members account (which usually takes about 2 days) and the balance (if any) refunded in same way it was paid – either cash or credit card; .


Please note that all loyalty voucher amounts will still expire at the end of the calendar month.


Does purchasing or spending a gift card go towards my monthly balance?

Purchasing a gift card does not count towards your monthly balance. Using the gift card to actually make a purchase will count towards your monthly balance. You cannot spend gift cards in conjunction with the redemption of a loyalty voucher.